Daily Life Handbook
Manners for 119 and proper use of an ambulance
The ambulance supports us when we face difficulties from injury or health disorders. The ambulance which should be available to those with urgency is facing an issue.
Let's take a moment to think about its proper use so that they can promptly head towards to those who are truly in need.
Increasing emergency calls
Emergency calls have increased approximately 25% over the ten years up to 2011. The foundation is being built to allow prompt treatment for life-saving with the introduction of the emergency life-saving system, but it takes 8.1 minutes according to national average in 2010 for an ambulance to arrive, which is 1.9 minutes longer than ten years ago. This is due to the increase in emergency calls. If this continues, there is a rising concern for ambulances not arriving on the spot on time and affecting life-savings rate.
Morality being questioned
Despite the increase in emergency calls, serious patients account for about 10%. There seems to be people who use an ambulance as a taxi when making regular visits to the hospital and some use them with a mistaken idea that “they will be the first to be examined” or that “they can go to the hospital for free”.
When thinking of whether to make an emergency call or not, please stop to think whether it is really necessary.
Use other means of transportation
When you are not in serious condition but “cannot find any means of transportation” or “lost as to which medical institution to go to”, try using a non-governmental “transportation providers for patients” authorized by the Fire Fighting Head Office, or “Hospital Information Services” operated by the prefectural or local government to help use the ambulance properly.
*1: Transportation providers for patients
Transportation providers for those patients without urgency but require transportation to medical institutions. These providers are authorized by the Fire Fighting Head Office.
*2 : Hospital Information Service
A service provided by the prefectural or local government which provides information on medical institutions that are open for examination.
Reference: The Fire and Disaster Management Agency HP “Manual for using an ambulance”